Write to support@corridome.com, or send a message from the contact form. A person at Corridome LLC reads every message and replies within 2 business days.
Contact
Email support@corridome.com or use the contact form, from the address on your Corridome account, so we can find it without asking. Tell us the page or record you were on and what you expected to happen. Legal notices go to the same address.
Billing
Corridome LLC sells memberships and Stripe processes the payments; your card statement shows CORRIDOME. Your receipt shows on screen when you pay, with a link to the invoice, and Stripe emails a receipt for every payment and refund. To change your card or cancel, use your account page: cancelling keeps your membership until the end of the period you've paid for.
An annual plan can be refunded in full within 14 days of purchase; we don't refund part of a period after that (the terms have the details). For a refund, or a charge you don't recognize, write to support@corridome.com from the address on your account, with the receipt number.
Your account
You sign in with a code we email you; there's no password to reset. If the code doesn't arrive, check your spam folder, then ask for a new one on the sign-in page. Your follows, saved searches and email settings are on your account page. If your firm uses its own single sign-on on a Team plan, its IT team manages that sign-in.
The AI connector
The connector guide explains how to connect Corridome to Claude or ChatGPT and how to disconnect it. If it stops answering, disconnect and connect again; if that doesn't fix it, write to support@corridome.com with the assistant you use and roughly when it happened.
Privacy and the register
To see, correct, export or delete the data we hold about you, or to object to how we use it, write to support@corridome.com. The privacy policy explains your rights and how quickly we answer.
If you're named in the register and want something corrected or removed, write to support@corridome.com with your name and firm. We remove contact details first, then the name. The privacy policy's section on people in the register says what we hold and where it comes from.
Security reports
If you find a security problem, write to support@corridome.com with what you found and how to reproduce it. Please give us a reasonable time to fix it before you tell anyone else, and don't access data that isn't yours or disrupt the service while testing. Our contact details for security reports are also at /.well-known/security.txt.